2024 SEP 16 (NewsRx) -- By a News Reporter-Staff News Editor at Health & Medicine Daily -- Fresh data on human factors and ergonomics are presented in a new report. According to news originating from Fort Wayne, Indiana, by NewsRx correspondents, research stated, "First impressions often shape user experience."

The news reporters obtained a quote from the research from Parkview Health: "Check-in kiosks at outpatient locations can significantly impact patient experience and staff workflows. Studying them in live environments is, however, challenging. We used nimble evaluation methods to assess the usability and acceptance of check-in kiosks piloted at an outpatient lab to inform future deployments. Despite high kiosk usability, multiple factors impacted patient and staff experience, including person (e.g., habits, language), environment (e.g., suboptimal placement due to electrical sockets), and organizational (limited staff training) factors. We conducted four observations and interacted with 28 patients and 12 staff members through interviews and observations."

According to the news editors, the research concluded: "We also collected front desk and kiosk check-in timings. We reflect on the use of nimble evaluation methods and provide recommendations for health kiosk deployments."

For more information on this research see: Usability and Acceptance of Check-In Kiosks: An Illustration of Nimble Evaluation Methods and Recommendations for Health Kiosk Deployments. Proceedings of the Human Factors and Ergonomics Society Annual Meeting, 2024. The publisher for Proceedings of the Human Factors and Ergonomics Society Annual Meeting is SAGE Publications.

A free version of this journal article is available at https://doi.org/10.1177/10711813241275938.

Our news journalists report that more information may be obtained by contacting Yi Rong Tan, Parkview Health, Fort Wayne, IN, United States. Additional authors for this research include Hung-Yeh Lin, Rachel Pfafman, Victor P. Cornet.

ORCID is an identifier for authors and includes bibliographic information. The following is ORCID information for the authors of this research: Yi Rong Tan (orcid.org/0000-0003-1654-585X), Victor P. Cornet (orcid.org/0000-0003-3965-9454).

Keywords for this news article include: Parkview Health, Fort Wayne, Indiana, United States, North and Central America, Health and Medicine, Human Factors and Ergonomics.

Research from Parkview Health Yields New Study Findings on Human Factors and Ergonomics (Usability and Acceptance of Check-In Kiosks: An Illustration of Nimble Evaluation Methods and Recommendations for Health Kiosk Deployments)